Refund policy

Last updated 13 November 2026

Failed videos

If a video fails to process, the credits it used are returned to your account automatically.

Unused packs

If you haven't used any credits from a pack, you can ask for a full refund within [7] days of buying it. Email support@editvu.com from your account email with the payment date.

Used credits

Credits already spent on a finished video aren't refundable. If the result was wrong and chat edits couldn't fix it, write to us — we'll return the credits for that video.

How refunds are paid

Refunds go back to the original payment method (UPI, card or netbanking) and usually arrive in 5–10 working days, depending on your bank.